Technical Support Manager

27 June 20222022-06-27
Rugby, Warwickshire
Up to £60,000
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Technical Support Manager

Rugby

Up to £60,000

Recruit 12 has an exciting opportunity for a Technical Support Manager to be responsible for sales, operations, and admin to drive the performance of the team forward in tandem with world class customer results and satisfaction. There are two key aspects of this function – delivering value to our customers through your team and managing team initiatives to move business results forward.

Your responsibilities as a Technical Support Manager you will include:

  • Providing appropriate solutions to the technical issues faced by the customers.
  • Providing customer support services in addition to the technical services.
  • Prioritising and dealing with the issues in a timely manner.
  • Installing new operating systems and replacing the old ones if required.
  • Keeping track of the customer queries and resolving the issues as early as possible. 
  • Ensuring that the fault is completely rectified and ensuring that it does not appear in the future.
  • Providing correct feedback to customers. 
  • Preparing technical support team performance reports
  • Develop and mentor the team
  • Manage the day-to-day activities of the applications support team, providing them guidance and direction as necessary 

To be a successful candidate as a Technical Support Manager you will need:

  • Be flexible in their duties/responsibilities and perform other duties which reasonably correspond to the general character of their job and their level of responsibility.
  • Undertake overtime as and when required.
  • Maintain confidentiality of data and information that is sensitive to the Company, in line with Company policy and the Data Protection Act (1998).
  • Take responsibility for their own career development including training and development to meet the changing demands of their role/ business.
  • Adhere to all Company’s policies.
  • Take a proactive approach to managing their own and others Health & Safety.
  • A commitment to the clients values – Reliability, Dynamic, Solution Orientation, Empathy & Sustainability

Recruit12 is a recruitment specialist working within the Automotive, Aerospace, and World Class manufacturing sectors.

Important: Please note Recruit12 is only able to place into employment candidates that have a valid EU passport, a European Economic Area (EEA) passport or a valid UK visa. 

 

 

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