Service Advisor

21 June 20212021-06-21
Essex
up to £25k Basic (OTE £36k)
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Service Advisor

 

Hours: 47hrs per week (M-F, 8am to 6pm with 1x3 Saturdays 8am to 1pm)

 

Salary: Up to £25k per annum plus bonus (OTE £36k per annum)

 

A typical day:

  • Making outbound calls, taking service bookings and inputting on reservation system;
  • Greet customers, discuss, identify and progress routine service and repair requirements;
  • Promote the sale of service and accessories;
  • To ensure that maximum profit is achieved from all service works in accordance with company policy;
  • Discuss and identify manufacturer’s warranty, routine service and repair requirements with customers, obtaining background information to assist the service team in diagnosis-testing-inspecting;
  • Ensure that service, repair jobs are completed satisfactorily and to time specified making sure all warranty items are available for return to manufacturers;
  • To issue repair orders to the workshop technicians adding any further information that may appertain to the repair;
  • To ensure that any delay in the completion of work is reported to the customer;
  • To ensure that all materials used and time employed on each vehicle is recorded on job cards and that the mechanical write up is correct for works carried out and signed accordingly;
  • Accept payments for work according to company policy;
  • To accurately cost all invoices for payment;
  • Ensure that all clerical functions within the Reception area are carried out in accordance with company policy;
  • To ensure price lists and charge out rates are kept up to date at all times;
  • To prepare and analyse job cards for work carried out under the terms of warranty;
  • Ensure that all warranty policies and procedures are adhered to;
  • Reception duties;

 

The Ideal Candidate:

  • Experience in a Service Advisor role within the motor trade;
  • Have a proven track record of delivering outstanding customer service;
  • Knowledge of the Motor industry, parts and service;
  • Excellent communication and organisational skills;
  • Ability to communicate equally with mechanics, customers and senior management;
  • Extensive knowledge of Microsoft Office (Outlook, Excel, Word, etc)

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