Service Administrator

23 September 20222022-09-23
Excellent salary plus benefits
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Service Administrator



Recruit 12 has an exciting opportunity for a Service Administrator to Work as part of the Helpdesk team, supporting the service maintenance renewal function.

Your responsibilities as a Service Administrator will include:

  • Provide general admin support to the team
  • Effectively deal with customer enquiries and ensure the database is updated with all sales enquiries
  • Pursue all maintenance renewal contracts, prepare quotes / contracts and administrate renewal contract orders.
  • Present key features and benefits of the company, its products & services to obtain opportunities
  • Prepare all RAMS for any new service and maintenance contracts
  • Process all Service maintenance orders and assist as required with chasing Maintenance quotations for order
  • Generate any recent system Installation reports for possible maintenance enquiries and pass to Service Sales Team
  • Making regular contact with customers and potential customers over the phone to assist in securing renewal contracts
  • Ensuring processes are in line with QA work instructions and procedures utilising controlled forms and templates
  • Update CRM system to keep auditable records
  • Generate any other reports as requested
  • Assist where required with fielding telephone enquiries, responding where possible directly or ensuring enquires are dealt with by the most appropriate team member
  • Raise orders for Engineers requested over the phone
  • Any other duties as required

To be a successful candidate as a Service Administrator you will need:

  • Educated to GCSE/ A ‘Level standard or equivalent.
  • Good standard of business related administration qualification/experience.
  • Strong customer service skills
  • Excellent administration skills
  • Excellent computing skills including Microsoft Office packages and ERP/CRM systems
  • Order acknowledgements.
  • Excellent oral and written communication skills.
  • Pleasant and effective telephone manner.
  • Experience of exceeding customer expectations.
  • Experience of corresponding and coordinating with customers to meet business needs.
  • Excellent time management skills

Recruit12 is a recruitment specialist, working within the Automotive, World class manufacturing, Renewable energy and Construction sectors

Important: Please note Recruit12 is only able to place into employment candidates that have a valid EU passport, a European Economic Area (EEA) passport or a valid UK visa.