Operations Manager

20 September 20222022-09-20
Greater London
Up to £45,000
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Operations Manager  

Southwark, London

Up to £45,000

Recruit 12 has an exciting opportunity for an Operations Manager to manage the operational services, ensuring exceptional service levels are maintained and customer needs are met, whilst implementing, guiding and controlling operational safety, performance, quality and cost effectiveness in line with Company policy and procedures.

Your responsibilities as an Operations Manager will include:

  • Manage a circa 150 employee workforce including environmental managers and administration and operatives in line with the contract specifications.
  • Responsible for the operational performance of the contract and the adherence of KPIs to ensure financial penalties are not applied. 
  • Responsible for the monitoring of the services through thorough review of all performance using the contracts reporting system (Power BI).
  • Responsible for the safety of the workforce and ensuring a safety-first culture is at the centre of activities.
  • Ensure the budget is met, reviewed and costs monitored. 
  • Ensure all contract positions are staffed by competent persons and liaise with other team members to ensure that the service is staffed as required.
  • Work to reduce hours due to absence, accidents, and injuries. 
  • Ensure clear and effective communications are maintained with all team members and ensure staff are fully trained in all aspects pertaining to their activities. 
  • Ensure effective management of any defects, damage to property, containers and vehicles are reported promptly.
  • Ensure all resources and routes are operated in the most cost-efficient way, whilst ensuring that fleet compliance, Health & safety are not compromised in any way. 
  • Undertake disciplinaries and investigations as necessary.
  • Responsible for writing and implementing operational policies and procedures to provide continuous improvement. 
  • Reporting Health and Safety and Environmental incidents on AVA and carrying out investigations.
  • Implementing HR policies and procedures within the workforce and investigate breaches when relevant.
  • In-depth use of the company system (Echo), including using the system to report on performance, managing echo usage; ensuring adequate and efficient management of data obtained from the system.
  • Use of Power BI and other reporting tools to manage service performance.

To be a successful candidate for the Operations Manager role you will need:

  • Road Haulage CPC
  • Experience of managing people.
  • IOSH certificate.
  • IT literate with experience of an operational management system.
  • Valid driving licence
  • Strong communication skills with different levels of staff
  • Good working knowledge of Health & Safety regulations.


  • Experience of developing Health and Safety Policies and Procedures. 
  • Experience within municipal services.
  • HGV licence - desirable 

Recruit12 is a recruitment specialist working within the Automotive, Aerospace, and World Class manufacturing sectors.

Important: Please note Recruit12 is only able to place into employment candidates that have a valid EU passport, a European Economic Area (EEA) passport or a valid UK visa.