IT Support Analyst

24 January 20222022-01-24
Wolverhampton, Black Country
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IT Support Analyst

Black Country

£26,000 - 30,000

Recruit 12 has an exciting opportunity for an IT Support Analyst. The IT team provides a service that is critical for the smooth and efficient operation of the business on a day-to-day basis, by providing support for all IT systems and services for all UK staff, spread over two sites. The IT support analyst will be the first point of contact for any IT-related queries, as the face of IT to the business, professionalism, and attention to detail are key skills for the role.

Your responsibilities as an IT Support Analyst will include:

  • Act as the first line of support for all IT issues and queries
  • Maintain the knowledge, experience and expertise in order to ensure excellent customer service
  • Capable of troubleshooting the full spectrum of IT problems covering software, hardware, mobile devices, laptops, desktops, printers and networks. 
  • Managing IT support requests ensuring each is responded to timely and correctly.
  • Setting up network users, user environments, e-mail accounts, directories, and security.
  • Setting up and maintaining basic network operations, including setup of laptops/PC’s, mobile phones and other IT equipment.
  • Troubleshooting and correcting hardware/ software computer and network problems.
  • Installing, testing and upgrading necessary software.
  • Ensuring all daily tasks including backups complete successfully.
  • Ensuring the smooth operation of business-critical services.
  • Ensure that starters and leavers are processed effectively.
  • Is responsible for maintaining secure user access to all our key systems and information assets.

To be a successful candidate you will need:

  • Excellent organisational skills.
  • Excellent analytical and problem-solving skills.
  • Good communications skills - written and verbal.
  • Great IT skills combined with a good head for business.
  • A good team-playing mentality.
  • With systems planning, security principles, and general software management best practices.
  • Extensive experience with core software applications
  • Excellent software troubleshooting experience.
  • Extensive application support experience with Office 2016/19/365 MS Teams
  • Working knowledge of network and PC operating systems, Windows 10, Windows Server 12/16/19
  • Imaging and deployment technologies, WSUS, MDT, PDQ
  • Active Directory, Group Policy configurations
  • Microsoft 365 admin exposure
  • Desirable: MS Endpoint Manager(InTune)/MDM exposure
  • Desirable: Knowledge of VMware vSphere 6.7+ 
  • Desirable: VMWare Horizon experience or other VDI platform
  • Desirable: MS SharePoint support and development (site creation/maintainer)
  •  Required full UK driving license as occasional travel to satellite offices may be required. A pool car will be made available.
  •  On occasion out of hours overtime may be required in order to complete maintenance or other IT projects

Recruit12 is a recruitment specialist working within the Automotive, Aerospace, and World-Class manufacturing sectors

Important: Please note Recruit12 is only able to place into employment candidates that have a valid EU passport, a European Economic Area (EEA) passport or a valid UK visa.