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IT Help Desk / Desktop Support (Tier 1) - South Mids (Bucks,Beds, Berks, Herts Oxfordshire)

£20k - £25k - Automotive - Office & Commercial
Ref: 1295 Date Posted: Monday 11 Jan 2021
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Our client is a leading automotive designer and manufacturer for many of the world's iconic vehicle brands.  They currently have a vacancy for an IT Help Desk / Desktop Support (Tier 1) to join their team.

You will be responsible for installing and supporting computer hardware, software and networks and users at all company sites, in a professional and efficient manner.

Key Responsibilities as IT Help Desk / Desktop Support (Tier 1) will be:

  • Provide user support and training for all applications.  Escalate support issues as appropriate and work with end users in the resolution of issues
  • Provide a quality "help desk" service to ensure that all end user queries and problems are logged and resolved in a timely manner
  • Support and maintain local IT infrastructure including: Virtual environment, devices and software, local servers, LAN, WAN, WIFI, RF scanning solutions and printers
  • Adhere to all IT policies
  • Order hardware, software and peripherals in accordance with IT policy
  • Install new hardware and/or software ensuring that software licensing laws are adhered to
  • Deliver projects components and/or full lifecycle projects as required
  • Perform backups of key systems, as defined by IT policy
  • Maintain and setup new Active Directory accounts. Disable "leaver accounts" in accordance with IT policy
  • Maintain user email accounts 
  • Maintain, troubleshoot, replace all printers
  • Manage backups and restores
  • Administration tasks on the phone system - OneNet
  • Customer portal administration

Experience required:

  • Windows server 2008R2 to present
  • Windows XP to Windows 10
  • Backup Exec / Veeam Backup
  • Terminal Server / Remote Desktop
  • Office 365
  • Networking technology including Unmanaged Switches, Managed L3 Switches, Routers etc