Help Desk Team leader

20 September 20222022-09-20
Greater Manchester
LinkedIn ShareShare

Help Desk Team leader

Greater Manchester


Recruit 12 has an exciting opportunity for a Help Desk Team leader to join our clients growing team.

Your responsibilities as a Help Desk Team leader will include:

  • Development of a strategic technical Help Desk plan for Residential Heating Product group
  • Develop and evaluate all service level agreements and best practices including but not limited to; Technical telephone support and assistance, Training, email response times & Homeowner Support across Standard and Out of Hours service offerings
  • To define and lead all Help Desk service requirements and provide day-to-day support and guidance to the LES customer base
  • Develop a succession plan / system for Residential Help Desk
  • Identify priority concerns and address appropriately
  • Promote and support personal & technical development at all levels
  • Enhance communication & information exchange with all areas of Residential Product Group and wider LES Busines
  • To effectively manage the day to day operation of the Help Desk support team
  • To ensure the team delivers excellent customer service and technical assistance to LES customer base

To be a successful candidate as a Help Desk Team Leader you will need:

  • 3 Year experience of a similar role
  • Service knowledge and experience of Residential Heating Systems and Air to Water Heat Pump
  • Proven hands on practical experience of installation, servicing and fault finding of Residential Heating Systems and Air to Water Heat Pump
  • Excellent communication skills (both written and verbal)
  • Strong planning & organisational skills
  • Ability to create an environment of continuous improvement
  • Logical decision making & strategic thinking
  • IT literate and competent user of Outlook, Excel, Word & PowerPoint
  • Excellent customer service skills
  • Ability to balance the needs of the customer against business requirements
  • Personal attributes: self-motivated, driven, methodical, personable, optimistic, resourceful, analytical and can use own initiative



Recruit12 is a recruitment specialist, working within the Automotive, World class manufacturing, Renewable energy and Construction sectors

Important: Please note Recruit12 is only able to place into employment candidates that have a valid EU passport, a European Economic Area (EEA) passport or a valid UK visa.