Customer Quality Engineer

16 May 20222022-05-16
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Customer Quality Engineer



Recruit 12 has an exciting opportunity for a Customer Quality Engineer to be Accountable for conveying the Quality strategy and strategic operational goals to exceed customer expectations for product quality, cost and delivery, optimising product quality and supporting operational excellence.

Your responsibilities as a Customer Quality Engineer will include:

  • Implement and ensure compliance to all procedures described in the Business Management System (BMS).
  • Point of contact for the customer/s assigned for the company.
  • Ensure all customer project gate reviews are supported (IPT) and the customer quality concerns shared throughout review process.
  • Manage customer containment activities within the company and potentially at the customer locations to minimize impact to the customer.
  • Respond to customer concerns/ complaints by implementing full containment actions, full analysis, poka-yokes and executing short and long-term countermeasures.
  • Lead problem solving activities with each value stream, utilising Ishikawa, 5 Why Shipped/ Made techniques. Includes presenting the findings (8D) to the customer.
  • Review and update quality documentation to communicate lessons learned from quality concerns.
  • Ensure all necessary systems and procedures are in place to satisfy the customer requirements, visits and audits.
  • Represent the company on customer plant visits and/ or conference calls/ meetings. Including carrying out the necessary actions.
  • Closely track the overall performance of the company with the customer, including the total escapes, OTD and DPPM.

To be a successful candidate as a Customer Quality Engineer you will need:

  • Understanding of AS9100 rev D, minimum an understanding of ISO9001:2015.
  • HNC or equivalent in an Engineering discipline.
  • Experience in a manufacturing environment.
  • Experience in Customer Service.
  • Must be able to read and interpret Engineering Drawings.
  • Experience of dealing with customers and suppliers.
  • Driving license preferred.


Recruit12 is a recruitment specialist working within the Automotive, Aerospace, and World Class manufacturing sectors.

Important: Please note Recruit12 is only able to place into employment candidates that have a valid EU passport, a European Economic Area (EEA) passport or a valid UK visa.