1st/2nd Line Engineer

24 January 20222022-01-24
Wolverhampton, Black Country
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1st/2nd Line Engineer


Excellent salary plus benefits

Recruit 12 has an exciting opportunity for a 1st/2nd Line Engineer to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organisational functions. This is achieved by monitoring, maintaining, supporting, and optimising all networked software and associated operating systems. The Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.

Your responsibilities as a 1st/2nd line Engineer will include:

  • Perform routine health checks each day
  • Log discovered faults and attempt to mitigate
  • Record trend analysis data Operational
  • Provide Support to our internal customers via telephone, email and face to face interactions.
  • Log trouble tickets and remedy via the support desk within set SLA.
  • Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies. Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
  • Ensure system connectivity of all servers, shared software, groupware, and other applications.
  • Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
  • Ensure compatibility and interoperability of in-house computing systems.
  • Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
  • Monitor and test system performance; prepare and deliver system performance statistics and reports when required.
  • Provide orientation and training to end users for all modified, new systems and inductees.
  • Build and supply equipment for new users and retrieval of equipment from leavers

To be a successful candidate as a 1st/2nd line engineer you will need:

  • Experience with systems planning, security principles, and general software management best practices.
  • Working technical knowledge of current software protocols, and Internet standards
  • Extensive experience with core software applications
  • Excellent software troubleshooting experience.
  • Extensive application support experience with Office 2016/19/365 MS Teams
  • Working technical knowledge scripting language VB, PowerShell, Bash
  • Working knowledge of network and PC operating systems, Windows 10, Windows Server 12/16/19
  • Active Directory, Group Policy
  • Imaging and deployment technologies, WSUS, MDT, PDQ
  • Desirable: MS InTune/MDM exposure
  • Microsoft 365 admin exposure
  • Desirable: Knowledge of VMware vSphere 6.7,
  • Desirable: SAN knowledge, HP Nimble storage, NetApp Cluster mode ONTap,
  • Desirable: University degree in computer science or software engineering and/or 6 years equivalent work
  • experience.
  • Desirable: Microsoft MCP, Microsoft MCSA, Microsoft MCSE, Microsoft MCITP, Cisco CCNA, Comptia A+

Additional Information:

  • Occasional travel to satellite offices may be required in Warrington. A pool car will be made available.
  • On occasion out of hours overtime may be required in order to complete maintenance or other IT projects

Recruit12 is a recruitment specialist working within the Automotive, Aerospace, and World Class manufacturing sectors.

Important: Please note Recruit12 is only able to place into employment candidates that have a valid EU passport, a European Economic Area (EEA) passport or a valid UK visa.